For ages 21 and above

hazy bdt's commitment to responsible gaming

Gaming is for entertainment — not a source of stress or obligation. hazy bdt believes every player has the right to set their own limits. On this page we explain how you can stay safe.

Self-limit setting
24/7 support
Self-exclusion
Responsible Gaming

Know your limits,
enjoy safely.

What is responsible gaming and why does it matter?

Online casino and betting is a form of entertainment — just like watching a film or enjoying a cricket match. hazy bdt wants every player to enjoy this entertainment in a controlled way, so it never has a negative impact on their personal or financial life. Responsible gaming rests on three simple principles: set a budget and stick to it, keep track of your time, and never increase your bets to chase losses.

Our terms and conditions clearly state that this platform is for persons aged 21 or older only. Age verification is part of our account verification process. If at any point you feel that gaming is going beyond your control, contact the hazy bdt support team without delay.

Our FAQ page has detailed answers to common questions about responsible gaming. It also explains the processes for deposits and withdrawals, account settings, and changing limits.

For players aged 21 and above only

To open an account, make deposits, or play any game at hazy bdt, you must be at least 21 years old. Use of this site by minors is strictly prohibited. If there are underage members in your household, keep your account secure and do not share your password.

Tools to keep yourself protected

hazy bdt gives you direct control over your gaming. Each of the tools below can be activated from your account settings or through the support team.

Deposit limit

Set a maximum daily, weekly, or monthly deposit amount. Reducing a limit takes effect immediately; increasing it is subject to a 72-hour cooling-off period.

Financial protection

Session time limit

Set a maximum playing time for a single session in advance. When the time is up, you will be logged out automatically.

Time control

Bet limit

Set a maximum total amount you can wager within a given period. If you reach this limit, the system will automatically stop you.

Bet control

Cooling-off period

Temporarily close your account for one week, one month, or any period of your choosing. During this time, logging in or making a deposit will not be possible.

Temporary break

Self-exclusion

If you want to remove yourself completely for an extended period, request self-exclusion. Once activated, it cannot be reversed before the set period ends.

Long-term protection

Account lock

In an emergency, lock your account immediately. To reopen a locked account, you will need to contact the support team.

Emergency protection

Self-exclusion request

Fill in the form below and send it to the support team, or let us know directly via live chat.

Contacting us directly via live chat or email alongside this form will speed up the process.

Recognise the warning signs

Most of the time, problems build up gradually. If you notice any of the signs below in yourself or someone close to you, take action now.

  • Repeatedly placing larger bets to chase losses and spending beyond your set amount.
  • Continuing to play for much longer than planned, even at the cost of sleep or work.
  • Hiding your gaming from family or friends, or lying about it.
  • Feeling restless, irritable, or low when you cannot play.
  • Taking on debt or dipping into savings in order to play.
  • Wanting to stop but being unable to do so.

Our commitment

hazy bdt is not just a gaming platform — it is a responsible community. We believe the long-term wellbeing of our players is our responsibility too. That is why we have made our limit-setting tools easy to use and our support team is always available.

Under our privacy policy, any information you share regarding responsible gaming is kept completely confidential and is not shared with any third party.

By analysing gaming history, spending patterns, and active time, we identify high-risk behaviour and, where needed, notify the player directly. This is not a judgement or a penalty — it is an honest effort to help.

We never want gaming to become a burden. If you feel a change is needed, however small, let us know today.

Ways to get help

Seeking help when you cannot manage alone is a sign of strength, not weakness. Two paths are open to you: the people around you and professional support.

hazy bdt live chat and email support

The hazy bdt support team is available in Bengali and English, seven days a week, 24 hours a day. If you share any concern about account limits, self-exclusion, or anything else, action is taken promptly. You can contact us by email at: [email protected]

Family and close ones

Letting a family member or trusted friend know about your situation is often the most effective first step. They can help you set account limits and, if needed, support you in finding professional help.

Professional counselling

In Bangladesh, mental health professionals and addiction counsellors offer confidential assistance in this area. Contact the psychiatry department of a hospital or a private counselling centre. Seeking help is always the right decision.

Practical tips for healthy gaming

Building the following habits will keep gaming a source of enjoyment:

  • Keep a separate budget: Set aside a fixed amount each week or month that, if lost, will not affect your daily life.
  • Set a win and loss limit: Decide in advance how much you are willing to win or lose before stopping, and stick to it.
  • Avoid alcohol or fatigue: When your body or mind is tired, your ability to make good decisions is reduced.
  • Take regular breaks: Every 30–45 minutes, get up, have some water, and step away from the screen for a few minutes.
  • Keep other forms of entertainment: If gaming becomes your only pastime, try returning to old hobbies or social activities.
  • Keep your account away from children: Lock your device and do not share your password with anyone — especially those under 21.

Questions and answers about responsible gaming

Common questions and their answers.

Yes, reducing a deposit limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period, to prevent impulsive decisions from leading to overspending. To change your limit, go to account settings or contact the support team.

While self-exclusion is active, new deposits and bets are not possible. For the withdrawal of any balance already in your account, contact the hazy bdt support team directly — they will explain the process.

No one under the age of 21 may open an account at hazy bdt. If age cannot be confirmed during verification, the account is closed and a refund of any deposit is initiated.

If a family member is concerned, they may contact the hazy bdt support team by email. Third-party requests are considered with the account holder's consent. Confidentiality is always maintained.

No. When the cooling-off period ends, you must actively request to reactivate your account. This extra step ensures you are ready.

hazy bdt's live chat is available 24/7, seven days a week, in both Bengali and English. To reach us by email, write to [email protected]. If you need professional advice, consult a local mental health service or hospital.